Refund and Return Policy 

Effective Date: January 7, 2025

At PixelCorePC, our unwavering commitment to customer satisfaction is paramount. We understand the importance of trust and reliability, which is why we have developed a comprehensive and transparent Refund and Return Policy. This policy meticulously outlines the procedures, conditions, and timelines under which you can return a product and receive a refund or exchange. We urge you to carefully review this policy in its entirety before making any purchase to ensure a clear understanding of our guidelines.

1. Detailed Eligibility Criteria for Returns

  • Items Arriving Damaged or Defective: If you receive a product that is damaged, defective, or does not conform to the specifications described on our website, you are entitled to a full refund or exchange at no additional cost to you. We kindly request that you notify our customer service team within 7 days of receiving the item. This prompt notification is essential for us to address the issue effectively and promptly. We may require photographic evidence or a detailed description of the defect for our internal review.

  • Items Purchased That Are Not Wanted: We understand that sometimes a product may not meet your expectations or requirements. Therefore, if you are not completely satisfied with your purchase, you have a generous window of 30 days from the original purchase date to return the item for a full refund or exchange. However, the returned item must be unused, undamaged, and returned in its original condition, with all included accessories, manuals, and documentation intact. Any signs of wear, alteration, or damage will make the item ineligible for a return under this condition.

  • Purchases Made During Promotional Sales or Special Offers: Items purchased during promotional sales, flash sales, or special offers may be subject to specific return conditions, which can vary from our regular guidelines. It is imperative to carefully review the terms and conditions associated with each promotion before making a purchase. We often detail the return and exchange policy explicitly during the sales event. In some instances, sales items may be final, but we strive for transparency and clarity at all times.

2. Specific Items Excluded From Returns

To maintain fairness and hygiene standards, we have several types of items that are not eligible for returns or refunds:

  • Items Not in Original Condition: Items that are not returned in their original state, including those that have been used, worn, or altered, are not eligible for return or refund. We meticulously inspect every returned product for signs of wear or damage before issuing a refund or exchange.

  • Items Damaged by Misuse: Any item that has been damaged due to misuse, accidental damage, mishandling, or any circumstances outside of our quality control procedures will not be accepted for returns or refunds. This condition is in place to maintain the integrity of our products.

  • Custom-Made or Personalized Items: As the name suggests, custom-made or personalized items are crafted to meet your unique specifications, and therefore, these cannot be returned or refunded unless they are deemed damaged or defective. These items cannot be resold to another customer.

  • Items Returned After the Return Period: We are unable to accept returns for any products that are sent back to us after the applicable return period has expired. It is important to adhere to the return period specified for each purchase category.

3. Step-by-Step Return Procedure

To facilitate a smooth return process, please follow the steps outlined below:

  1. Initial Contact: Within the specified return period, contact our customer service team via email at info@pixelcorepc.com or call us at 620-873-9655 to notify us of your intention to return the item. When contacting us, please provide your order number, a detailed description of the item, and the reason for the return.

  2. Return Authorization Number (RAN): After reviewing your return request, our customer service team will issue you a unique Return Authorization Number (RAN) and provide specific instructions on how to return the item. For the sake of efficiency, we do not accept any returns sent back without a valid RAN.

  3. Secure Packaging: Place the item back into its original packaging, and include all accessories, user manuals, and any other documentation that came with the product. Ensure that you repackage the item securely to prevent any damage during transit back to our warehouse.

  4. Shipping the Return: Affix the provided Return Authorization Number (RAN) visibly on the outside of the package. Ship the item to the return address, which is provided to you by our customer service team. Please be advised that you are responsible for all return shipping costs unless the return is due to an error on our part or if you received a damaged or defective item.

  5. Inspection and Review: Once we receive the returned item, our dedicated quality control team will conduct a thorough inspection. If the item is found to meet the return requirements, we will process your refund or exchange according to your specific request.

4. Detailed Refund and Exchange Process

  • Eligible Refunds: If your returned item is deemed eligible for a refund, the refund will be processed back to the original method of payment used for the purchase. Please allow 5-7 business days for the refunded amount to appear in your account. The processing time is subject to the policies of your financial institution and may vary.

  • Non-Refundable Shipping Fees: Please be advised that original shipping fees are non-refundable unless the return is due to our error, such as shipping the wrong item or if the item arrived damaged or defective. In such cases, we will either refund your shipping fees or arrange and pay for the return shipping costs.

  • Processing Exchanges: Should you decide to exchange the returned product for a different item, we will dispatch your new item as soon as we have completed the evaluation of the returned one and have received any difference in cost for the new item if applicable. The shipping times may differ depending on availability and delivery location.

  • Partial Refunds: In specific circumstances where the returned item does not fully comply with all the necessary return criteria but is still in a reasonable condition, we may offer a partial refund at our discretion. The amount of any partial refund would be dependent on the condition of the returned item. We will discuss these options with you directly before processing a partial refund.

5. Customer Support and Assistance

Our dedicated customer service team is available to provide support and guidance throughout the return process. Please do not hesitate to contact us with any queries or concerns. We strive to provide a hassle-free and satisfactory experience for all of our valued customers.

6. Policy Modifications

We reserve the right to modify, amend, or update this Refund and Return Policy from time to time. We advise you to periodically check this policy for any changes. Continued use of our website and purchase of our products following any such changes constitutes your acceptance of the updated terms.

7. How To Contact Us

If you have any questions, concerns, or requests regarding this Refund and Return Policy, please contact us at: